Customer's Responsibility

  • The customer should thoroughly read and understand Installation and User Guides before operating any product.
  • The customer must notify Safety Vision within 10 days of discovering the defective product or part and provide a description of the defect and complete information about the manner of its discovery.
  • All warranty servicing of this product must be performed by Safety Vision or an authorized servicing agent.
  • Warranty extends only to defects in materials as limited in the preceding section. Warranty does not extend to any product or part that has been lost or discarded by the customer; to damage to products or parts caused by misuse, accident, improper installation, improper maintenance, or use in violation of instructions furnished with the product; to units that have been altered or modified without authorization of Safety Vision; to damage to products or parts that have had the serial number removed, altered, defaced, or rendered illegible; or to any failure of the product to function caused by burglary, fire, flood, war, riot, civil commotion, acts of God, or any other condition beyond the control of Safety Vision.
Packaging and Shipping Instructions

When a product requires service, only the affected component must be returned. The customer must use proper packing material to ensure against damage during shipping. Any shipping damage caused by improper packing is not covered under this warranty. In addition, the customer must include a return material authorization (RMA) number on the outside of each package shipped to Safety Vision and a letter explaining the defect with the product. To obtain an RMA number please call Safety Vision Customer Service.